SUPPORT FOR YOUR FIELD BOOKHow can we
How can we
help you today?
Answers for recording reed plumes, making specimen sheets, following the drying process, and caring for your account.
BROWSE BY TOPIC
01 / 03Start with what you need.
01 / COLLECT
Record a plume
Add a ruler photo, collection place, date, measurements, and shedding stage.
02 / MOUNTMake a sheet
Choose paper, adjust the layout and label, then save another version.
03 / DRYFollow drying
Add dated condition notes, saved photos, and spoken field notes.
04 / ACCOUNTCoins & account
Understand free drafts, purchases, sign out, and account deletion.
QUICK ANSWERS
02 / 03Common questions.
Can’t find what you’re looking for?
Get in touchHow do I add a new reed plume?
Open Collect, add a photo with a ruler, and fill in the collection details. Save the card to keep it in your specimen album. Only collect in places where collection is permitted.
Can I change a sheet after creating it?
Yes. In the sheet editor you can move and resize the plume, adjust the label, and save the result as another version. Your earlier drafts remain available on the specimen page.
How do drying notes, photos, and recordings work?
Open a specimen's drying record to set a start date and add dated condition notes. You can attach saved photos or record a spoken note. Add a completion date when drying is finished. Allow camera, photo library, or microphone access when prompted for the features you use.
How much does a new layout draft cost?
Your first seven layout drafts are free. After that, each new draft costs 8 Coins. The Collect screen shows your remaining free drafts and current Coin balance before you create a draft.
What should I do if a Coin purchase does not appear?
Check your connection and reopen Ruzel while signed in so pending purchases can be checked again. If your Coins still do not appear, email support with the product name, approximate purchase time, and your App Store receipt or transaction ID. Please do not send payment card details.
How do I find or compare older specimens?
Open the atlas or album to browse your saved specimens. Use place, month, or shedding stage to narrow the view, and compare plumes collected at the same place on different dates.
How do I sign out or delete my account?
Open Profile and choose Log out to end the current session. To remove your account data, choose Delete account and confirm the request. If deletion fails, the app will show an error so you can try again or contact support.
No matching questions. Try another term or email us below.
CONTACT SUPPORTWe’re here to help
We’re here to help
you keep collecting.
Tell us what happened and which part of Ruzel you were using. For purchase questions, include your transaction ID if you have it. Please leave out passwords and payment card details.